Welcome to Addington Florist’s Terms & Conditions for online flower delivery and related services across Addington and the surrounding areas. By placing an order with us via our website, you acknowledge and agree to these Terms & Conditions. These terms are designed to inform you about your rights and responsibilities when purchasing from Addington Florist online. Please read them carefully before placing an order. If you do not agree to these terms, you should refrain from using our website or placing an order.
These Terms & Conditions apply to all purchases made by customers on the Addington Florist website for delivery to addresses in Addington and the surrounding areas. You must be at least 18 years old and capable of entering into a legally binding contract in order to use our service. If acting on behalf of a business or organisation, you confirm you are authorised to bind that entity to these Terms & Conditions.
When you place an order with Addington Florist for flower delivery in Addington or its surrounding areas, the following process applies:
All products are subject to availability. In the event that any flowers, plants, or products are unavailable at the time of your order, Addington Florist reserves the right to substitute items with similar products of equal or greater value. Efforts will be made to ensure substitutions retain the style, colour scheme, and value of the original order. If a major substitution is required, we will attempt to contact you before proceeding.
Payment for online orders must be made in full at the time of placing your order. We accept major credit and debit cards as well as other secure online payment methods displayed at checkout. All transactions are processed in GBP (£). Prices include VAT where applicable and are correct at the time of publication. Addington Florist reserves the right to change product prices at any time, but your order will be charged at the price displayed at point of purchase.
Addington Florist provides flower delivery services throughout Addington and the surrounding areas (subject to delivery coverage and any relevant delivery charges outlined at the point of order). Delivery dates and times are chosen during checkout. While we make every effort to deliver on your preferred date, delivery times are estimates and not guaranteed. During periods of high demand, deliveries may take place earlier or later than requested.
It is your responsibility to provide accurate delivery information, including the full address, postcode, recipient’s name, and where applicable, special delivery instructions. We cannot accept liability for late or failed delivery due to incorrect or incomplete information provided by you.
If no one is available to accept delivery, our couriers may leave your order with a neighbour, in a safe location, or return the flowers to our shop for re-delivery or collection. In such cases, we will endeavour to notify you. Re-delivery may incur additional charges if necessary.
You have the right to cancel your order by contacting us directly. For perishable items such as flowers, cancellation requests must be made at least 24 hours before the scheduled delivery date to be eligible for a refund. If the order has already been prepared, dispatched, or delivered, we may be unable to process a cancellation or refund.
If your goods arrive damaged or do not meet your reasonable expectations, please notify us within 24 hours of delivery. Evidence may be required (e.g., photographs of the flowers received). If we agree that the product is defective, we will offer a replacement or refund as appropriate. Refunds will be made to the original payment method and processed promptly once agreed.
By placing an order you agree to:
Addington Florist aims to deliver flowers in fresh and excellent condition. Our total liability to you shall not exceed the total value of your ordered goods. We are not responsible for:
Your privacy is important to us. Information provided during the order process is collected, stored, and processed in accordance with applicable data protection laws and our privacy policy. We will only use your personal data for fulfilling your orders, improving our services, or where otherwise permitted or required by law.
All content, photographs, product descriptions, and website branding remain the intellectual property of Addington Florist. You may not copy, reproduce, or use content from our website for commercial purposes without our prior written consent.
You must not use our website to make fraudulent orders, transmit harmful software, or attempt to undermine the integrity or security of our digital infrastructure. We may suspend or terminate your access if we believe you have breached these requirements.
Addington Florist reserves the right to revise these Terms & Conditions at any time. Changes will become effective upon their publication on our website. It is your responsibility to review the terms before making a purchase. Continued use of our online service after updates constitutes acceptance of the revised terms.
If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court, that part will be deemed severed and the remainder shall continue to be valid and enforceable.
These Terms & Conditions and any disputes arising in connection with them are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have jurisdiction to resolve any disputes or claims relating to your order or these terms.
If you have any queries regarding these Terms & Conditions, your order, or our flower delivery service in Addington and the surrounding areas, please use the contact information provided on our website to reach our customer service team.
These Terms & Conditions apply to all customers ordering flowers for delivery in Addington and the surrounding areas, regardless of order size or delivery method. By placing an order with Addington Florist, you agree to be bound by these terms and any supplemental policies or notices referenced herein.
Thank you for choosing Addington Florist for your online flower delivery needs. We look forward to serving you and ensuring your experience reflects our commitment to quality and customer service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Addington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Addington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
